Resume

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EXPERIENCE OVERVIEW :

INDUSTRY FLUENCY

I have worked within startups, marketing agencies, and design studios within a range of industries.

Data Privacy

Financial Services

Insurance

Manufacturing

Pharma

Retail

Technology

Transportation

Social Services

Human Resources

Gas & Electric

LEADERSHIP & PROJECTS

I am a people manager and team leader. I empower designer growth, am responsible for all work associated with talent management processes, and oversee strategy, prioritization, and execution associated with project work to make sure it is in line with what the business needs most.

I find great joy in supporting the growth of designers while working through overall portfolio strategy and design delivery planning alongside other cross functional leaders in product, engineering, data science, policy, communications, legal, marketing, and others.

My shortest projects have lasted a few weeks while my longest projects have lasted up to a few years.

SYSTEMS THINKING

I practice regularly helping design ICs and managers transition their thinking through varying levels of zoom: from the 50k view of an ecosystem into the weeds of an individual touchpoint.

CURRENT ROLES & RESPONSIBILITIES :

Sr. Design Management, Privacy & Data Practices

Meta Central Privacy

Oct 2022 – Present

Design leader and people manager supporting teams that define strategy and approach to developing products, processes, policies, and Meta-wide standards aimed at empowering consumers to make privacy decisions right for them by seamlessly connecting transparency with control. Close collaboration with leaders in Product, Engineering, Data Science, Legal, Policy, Communications, Marketing, and Privacy Review to redefine Meta’s privacy point of view.

Co-Founder
& Mentor

Service Design Network New York Chapter

Apr 2018 – Present

The New York Chapter of the Service Design Network, formerly the NYC Service Design Collective, is a non profit run entirely by volunteers that aims to make Service Design more accessible as a discipline and methodology that I co-founded in 2018. I also co-led the transition to new leadership in 2022. During my tenure as a chapter leader, we hosted over 50 interactive events with an average of over 65 people, won an award for innovative event strategy in 2019, became a 501(c)(3) nonprofit in 2020, and published content (articles, video) shared globally.

Listen to my podcast about building community on Spotify.

Community Educator, Speaker & Mentor

Various Organizations

Jan 2017 – Present

Conference Speaker: ADPList BeMore Festival: 2022, 2023 | Service Design Network Global Conference: 2020, 2021 | Service Design Day: 2020 | Chicago Ideas Week 2018, 2019 | Service Design Week 2019 | Agile2018
Podcast Speaker: Inspirational Leadership Series: 2023 | Service Design Show: 2021
NYU MakerSpace Guest Teacher
Cal Poly SLO GrC Guest Teacher
Hexagon Mentorship Program
Design for America Guest Mentor
Parsons Guest Mentor
Design Thinking 3 Day Coach
Design Thinking 1 Day Instructor
Service Design 1 Day Instructor
Global Service Design Jam Mentor

I am passionate about teaching, and specifically about illuminating how multifaceted today’s designers can be – that we do not just work with fonts and colors anymore. Often we are well versed in research, strategy and innovation methodologies. Additionally, when I teach I learn from others as much as they learn from me. I deeply enjoy instruction and facilitation – it helps me get to know and understand people in new ways. I have gotten involved in a handful of programs within my workplace as well as within my local community. I mentor for ADP List (over 100 sessions, over 3,000 minutes) and am regularly listed as top rated for my contributions not only in one on ones but through speaking at events.

Natalie-Kuhn-Teaching-Service Design to 100

PREVIOUS ROLES & RESPONSIBILITIES :

Director of Design,
Machine Learning
& Risk Innovation

Capital One

Jan 2017 – Oct 2022

Advocated for, built, and led design teams across multiple portfolios. Redefined vision, strategy, and workstream delivery approach for various lines of business. Fundamentally changed ways that teams engage with one another—particularly with design—to drive high-impact results. Educated hundreds of associates on the value of human-centered methods. Most recent role was to oversee the Machine Learning and Risk Innovation Design Portfolio, consisting of two design teams.

Lead Interaction
& Service Designer

FJORD (within Accenture Interactive)

Nov 2013 – Jan 2017

Provided teams with strategic thinking and guidance through strong leadership. Drove research, client collaboration sessions, synthesis, concepting, prototyping, testing, and development activities. Regularly presented to clients as well as worked closely with Account and Program Managers, Visual Designers, Developers, and Business Strategists. Defined mobile, table, desktop, and kiosk services.

Lead UX Designer

AbelsonTaylor

Oct 2012 – Nov 2013

One of four UX Designers supporting 500 individuals, requiring critical thinking across a wide array of clients, often as the sole UX expert, to be decisive and to advocate for the user with ferocity. My work was infused within almost all highly interactive tablet and mobile applications produced during time within company.

UX Designer, Manager

Symmetri Marketing

Oct 2011 – 2012

Responsible for many roles but mainly acted as the company’s lead, and sole, UX Designer. Worked closely with the VP of Digital Solutions to provide entire office with counsel when it came to UX, project management, SEO, and analytics reporting. Presented UX work in all client reviews and collaboration sessions.

UX Designer,
Marketing Strategist

Experts Exchange

Oct 2009 – 2011

Developed personas, user journeys, wireframes, interactive prototypes and performed usability testing. Regularly shepherded design work through Creative, Engineering and QA teams. Planned and implemented site wide marketing campaigns, managed social media accounts and conducted SEO research.

Design Intern

Leo Burnett

Jun – Aug 2008

Primary beta tester of an innovative and new workflow routing system for the agency’s largest client. Worked with an agency art director, assisting him in the creation of ad templates to be used in national ads.

Freelance Designer

Various Small Businesses

Jun 2004 – 2008

Provided research, strategy, and branding services for small businesses and university-based organizations in the Bay Area and Central Coast of California including Zbath, Enriching Lives through Music, Baileyana Winery, Mat Pica Pi, the Technical Association of Graphic Arts, and University Graphic Systems.

NATALIE NEVER BACKS DOWN FROM A CHALLENGE, ACCEPTS CRITICISM WELL AND IS ALWAYS EAGER TO LEARN NEW THINGS.

MATT COLLINS

Executive Creative Director at Gorilla Group

NATALIE IS AN AWESOME DESIGNER, LEADER AND MENTOR. SHE IS ALSO A FIERCE ADVOCATE FOR RESEARCH BASED DESIGN.

NANA CHOI

Senior Product Designer at Capital One

I ENJOYED NATALIE’S CURIOUS MIND, SENSE OF HUMOR, AND CONSTANT DESIRE TO LEARN AND HELP OTHERS.

JESSICA RUDOLPH

Design Producer at FJORD

NATALIE IS A TRUE EXAMPLE OF A LEADER THAT INSPIRES OTHERS THROUGH HER PASSION, DEDICATION, AND TEAMWORK.

ARIELLE BAIO

Director of Design at Prudential

NATALIE IS A SAVVY, GREGARIOUS, ATTENTIVE HARD WORKER. SHE’LL DO WHAT IT TAKES TO GET THE JOB DONE AND DONE WELL.

KILIAN SWEENEY

Software Developer at Omnience

AS A LEADER IN EXPERIENCE DESIGN SHOULD BE – NATALIE IS A GREAT FACILITATOR, VISIONARY AND ALWAYS FOLLOWS THROUGH.

ERIK JOHNSON

President, Co-founder at PrivateAcre

RESUME